CEC Bank has hit a major milestone in 2023 by welcoming 80,000 new clients, doubling the number of customers accessing online service and product packages, and witnessing a rapid increase in digital transactions. This surge has been propelled by the integration of the bank’s digital platforms, CEC_app and CEC_IN, which have made banking services and products 100% digitally accessible.
The introduction of automated decision-making technologies to online services and territorial units means customers can now prepay loans entirely online through a simplified, rapid process available on Mobile Banking/Internet Banking platforms
The bank has also completed the adoption of all fast online credit flows across its network, launched rapid client data update and consumer credit refinancing flows, and provided mobile banking offices to deliver banking services wherever clients need them.
A Broader Digital Network
The number of clients accessing credit products through fully or partially digital channels has doubled compared to 2022, as has the number of customers accessing online product and service packages. CEC Bank has also implemented mechanisms allowing cash withdrawals via QR code and the issuance of virtual cards directly from the mobile banking platform.
With 1,354 ATM and Multi-Function Machine (MFM) units, ranking third in the Romanian banking system, nearly 1,300 of which are latest-generation equipment, CEC Bank plans to complete the modernization of its entire network this year.
Financial transactions through cards and the ATM and POS network have exceeded 100 million, a 30% increase over the previous year, while the value of financial transactions has surpassed 35 billion lei, up by 21%.
Contactless transactions through virtual wallets like Apple Pay, GPay, Garmin Pay, and Fitbit Pay saw significant increases, with the number of transactions growing by 126% and their value by 151% compared to 2022.
Trading volumes in card payment acceptance activities through physical, virtual POS, and SNEP have grown by over 40% from 2022, and the network of POS terminals installed at physical and virtual merchants for card payment acceptance has seen a 58% increase since the end of 2022.
